Business & Process Analyst (Semi Senior)

At Urbs Data we support companies with data, BI, and process automation projects. We are looking for a Semi Senior Business & Process Analyst with a data focus who understands our clients’ business, maps and improves their processes, and defines how to measure them. You will work on consulting projects alongside the data engineering and automation team, in direct contact with clients.

What you will do

• Understand the client’s business model: goals, areas, value streams, and pain points.
• Gather requirements from stakeholders and prioritize them by business impact.
• Map AS-IS processes through interviews, workshops, and observation with key users.
• Model processes in BPMN 2.0 and document them (diagrams, procedures, RACI matrices).
• Identify bottlenecks, repetitive manual tasks, and automation opportunities.
• Design automated TO-BE processes together with the client and the technical team.
• Translate business needs into functional requirements, user stories, and acceptance criteria.
• Define business and process KPIs: formula, data source, frequency, and owner.
• Map the data each process uses and generates, and detect gaps or quality issues.
• Analyze data to validate hypotheses and measure the impact of improvements.
• Support implementation: user validation, training, and change management.

What we are looking for

• Ongoing or completed studies in Industrial Engineering, Systems, Business Administration, or related fields.
• At least 2 years of experience in business or process analysis.
• BPMN modeling with a tool such as Bizagi, Lucidchart, draw.io, or similar.
• Proficiency in Excel or Google Sheets for data analysis.
• Active listening and curiosity to understand how work really gets done, not just what the manual says.
• Facilitation of meetings and workshops with diverse profiles.
• Clear written and spoken communication with business users and technical teams.
• Analytical thinking and a focus on measurable results.
• Autonomy to organize your own work across several projects at once.

Nice to have

• Experience defining KPIs or business metrics.
• Lean Six Sigma training or certification.
• Basic SQL knowledge.

Language

• Intermediate English.